“Virtually” the Best Team in the Industry

Service Representative

Midwest Family Mutual is an “A” rated property & casualty insurance carrier and has been recognized as one of the top 50 in the nation by The Ward Group. As a regional carrier operating in 24 states we offer a full array of Commercial & Personal Property and Casualty lines of business. We are looking for a self-motivated, energetic and experienced service representative. Qualified candidates will have 2+ years of Property & Casualty Insurance experience.

This is a telework (work from home) desk position and requires someone who can work independently and as part of a remote team environment. Days/Hours: Monday through Friday; 8:00am – 5:00pm.   A dedicated home office space, wired high speed cable/DSL internet connection, and ability to work well in this type of environment is required.

 

The role of the service representative is to provide excellent customer service while accurately and efficiently completing assigned responsibilities, which includes

• Processing Personal and Commercial lines Endorsements.
• Process renewals for Commercial lines accounts.
• Order and review property inspections and building cost estimators.
• Answer correspondence and emails promptly and professionally.
• Complete additional processing and reporting tasks as assigned.

 

Qualifications/Requirements:

• Minimum of 2 years Property and Casualty Insurance experience required.
• Strong understanding and working knowledge of personal and commercial policies and coverages.
• Good communication skills.
• Ability to work independently and effectively in a remote work environment.
• Strong organizational skills and attention to detail.
• Proficient with MS Office Suite.
• High school diploma or GED.
• Insurance designation(s) a plus.
• Must have High-Speed Internet and dedicated home office space.
• Must be able to travel to the regional and/or corporate office when requested. *Travel is minimal.

 

Multi-Line Field Adjuster – Greater Twin Cities Metro

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Minneapolis - St. Paul Metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.   Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

Job Duties

• Effectively manage and coordinate multiple party involvement to ensure smooth claim process.
• Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
• Negotiate prompt and fair claim settlements.
• Utilize specialty software to write auto and truck estimates.
• Utilize specialty software to write estimates on commercial and  residential properties.
• Prepare and present thoughtful and detailed reports.
• Organize a workload that involves heavy communication via written correspondence, email, and telephone.
• Must be physically able and available to drive for extended periods for claim inspections and/or CAT duty when necessary.

Position Requirements -

Preferred Formal Education:

• College degree
• Continuing education to maintain state-specific licensing requirements
• AIC, CPCU or other Insurance-related designation
• At least 5 years equivalent work experience in Claims Adjusting

 

Knowledge & Experience:

• In-depth understanding of Personal and Commercial insurance policy coverages and applications.
• Strong customer service and conflict resolution capabilities.
• Strong knowledge of auto body repair.
• Strong knowledge of building construction.
• Strong negotiation skills to effect prompt and fair claim settlements.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to absorb and adapt to changing technologies in the work environment.
• Excellent analytical and critical thinking skills.
• Ability to read financial statements and understand basic accounting and business income principles.
• Ability to think “outside the box” and demonstrate problem solving skills.
• Strong computer skills are necessary to effectively operate in the paperless Claims Management System
• Excellent verbal and written communication skills are required.
• Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
• Strong organizational skills.
• Ability to work effectively and efficiently in a work-from-home environment.
• Strong estimate writing skills.
• Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations. Experience with these software applications is a plus.

 

Work conditions:

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed cable/DSL internet is a requirement.
• Ability to work a 40-hour week, 8-hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume.
• Ability to be on-call after hours and on weekends when designated.
• At least one week of virtual training.
• At least 2-4 weeks of travel for training in the field.
• Must be physically able to carry, transport, set up, ascend, and descend ladders.
• Must be physically able to walk on roofs (with appropriate safety measures).
• Must have a valid driver’s license and be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel.
• Applicant must be physically able to carry, transport, ascend, and descend ladders
• Applicant must be physically able to navigate roofs at height, crouch, crawl, and navigate tight or confined spaces when necessary
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings.

Other Functions:

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

Claims Subrogation Specialist

Midwest Family Mutual is a 24-state regional property/casualty insurance company seeking an experienced Subrogation Specialist responsible for the identification and collection of monies owed by individuals and insurance carriers on specified claims. Qualified candidates will have 3+ years of subrogation/recovery experience in multiple jurisdictions.

 

Job Responsibilities:

• Evaluate facts, evidence, liability, damages, and other factors in order to maximize the subrogation recoveries
• Manage the pursuit, negotiations and recovery of subrogation with responsible parties in order to optimize the amount of recovery and minimize the amount of time and expense invested to make the recoveries
• Identify, assign and monitor vendor resources related to subrogation activities
• Track, monitor and report on company subrogation recoveries
• Be a positive team player and work closely with other adjusters as needed to result in the optimal claims recoveries
• Provide subrogation education to the claims department personnel
• Maintain continual relationships with customers, business partners, peers and management while providing excellent customer service and focusing on timely and meaningful information exchanges

Skills/experience:

Preferred Formal Education -

• At least 3 years equivalent work experience in subrogation, multiple jurisdictions
• AIC, CPCU or other Insurance-related designations
• College education preferred

Knowledge & Experience -

• Excellent analytical and critical thinking skills
• Excellent communication skills, both verbal and written
• Proficient with MS office, specifically Word and Excel
• Ability to prioritize workload and handle multiple competing work requests
• Strong organizational skills
• Excellent negotiation skills
• Ability to work effectively and efficiently in a work-from-home environment.

Work conditions

• Midwest Family is a work from home environment. Applicant must have sufficient space for an at-home office and high-speed internet is a requirement.
• Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential overtime during periods of heavy claim volume
• This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices.
• Applicant must be physically able to travel when necessary to participate in training sessions, presentations, and meetings.

Other Functions

• Regular and reliable attendance.
• Ability to work as part of a team.
• Perform other duties as may be assigned.
• Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

This is a telework position (work from home) desk position and requires someone who can work well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection, and ability to work well in this type of environment is required.

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Reimbursement (HRA), Flexible Spending (FSA), Short Term and Long Term Disability, Life Insurance, 401K with company match, and Pension Plan.